Refund policy

ManifestLDN Returns & Refund Policy

30-Day Return Policy

At ManifestLDN, we want you to be happy with your purchase. We offer a 30-day return policy, which means you have 30 days from receiving your item to request a return, subject to the conditions below and your statutory rights.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at hello@manifestldn.com.

Please do not send any items back before your return has been authorised. Once your return is approved, we will provide instructions explaining how and where to send your item. The return address will be provided as part of these instructions.

Return Shipping Costs

For change-of-mind returns, customers are responsible for the cost of return shipping. If a return shipping label is provided, any applicable charge will be explained to you before you send your item.

If your item is faulty, damaged, incorrect or not as described, please contact us before returning it. We will provide appropriate instructions and cover return costs where required by law.

Your statutory consumer rights are not affected by this policy.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible at hello@manifestldn.com if your item is defective, damaged or incorrect.

Please include your order number and, where possible, photographs showing the issue so that we can assess it and help resolve the problem.

Nothing in this policy limits your statutory rights in relation to faulty, misdescribed or incorrectly supplied goods.

Exceptions and Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

● Personalised items or products made to your individual specifications.

● Gift cards.

● Other goods that are legally exempt from cancellation or return rights.

Standard made-to-order clothing is not automatically excluded from returns simply because it is produced after an order is placed.

This policy does not remove any statutory rights you may have in relation to faulty, damaged, misdescribed or incorrectly supplied goods. Sale items are also covered by applicable statutory consumer rights.

If you are unsure whether your item is eligible for return, please contact hello@manifestldn.com before sending it back.

Exchanges

If you would like a different size, colour or design, the simplest option is generally to request a return for your original item and place a new order once your return has been approved.

All exchanges and returns remain subject to the conditions of this policy and your statutory rights.

European Union: 14-Day Cooling-Off Period

If your order is being delivered to a consumer in the European Union, you generally have the right to cancel your online purchase within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, please notify us within the applicable 14-day period. You must then return the goods within 14 days of notifying us of your cancellation.

Items should be returned in a condition that allows their nature, characteristics and functioning to be assessed. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

The customer is generally responsible for direct return shipping costs for a change-of-mind cancellation where this has been communicated before purchase, subject to applicable law.

The cooling-off right does not generally apply to goods made to the consumer’s specifications or clearly personalised, subject to applicable legal requirements.

This section does not affect any other rights available to you under applicable consumer law.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. We aim to process refunds within 10 business days of approval, but this does not extend any statutory refund deadline that applies to your order.

Where statutory cancellation rights apply, refunds will be made within the legally required timeframe, including any applicable requirement to refund within 14 days of receiving returned goods or evidence that they have been sent back, whichever occurs first.

Please remember that your bank or payment provider may take additional time to process and display your refund.

If you have not received your refund after it has been approved, please contact us at hello@manifestldn.com.

If you have any questions about returns, exchanges or refunds, please contact:

ManifestLDN
Email: hello@manifestldn.com
Website: https://manifestldn.com

We are happy to help.