Returns.

RETURNS & REFUNDS POLICY

Last updated: 8 August 2026

At ManifestLDN, every order is created especially for you. Our products are made to order rather than mass-produced, helping us reduce waste and unnecessary overproduction.

We want you to be happy with your purchase. If there is a problem with your order, please contact us, and we will do our best to resolve it quickly and fairly.

1. YOUR RIGHT TO CANCEL

If you are a UK consumer purchasing online, you generally have a legal right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

However, this right does not apply to goods that are made to your specifications or clearly personalised, where the relevant legal exception applies.

Our standard ManifestLDN products are made to order. Where a product falls within the legal exception for made-to-specification or personalised goods, the 14-day change-of-mind cancellation right does not apply.

Nothing in this policy affects your statutory rights regarding faulty, damaged, misdescribed or otherwise non-conforming goods.

2. IF YOU CHANGE YOUR MIND

Where the statutory 14-day cancellation right applies to your purchase, you may notify us that you wish to cancel within 14 days of receiving your order.

You can do this by emailing:

hello@manifestldn.com

Please include your order number and clearly state that you wish to cancel your order.

If you cancel under the statutory cancellation right, you must return the goods to us without undue delay and normally within 14 days of telling us that you wish to cancel.

You may be responsible for the direct cost of returning the goods unless we have agreed otherwise or the goods are faulty or incorrect.

Returned goods should be in a condition that allows us to assess them. You may handle the goods as reasonably necessary to establish their nature, characteristics and functionality, but you may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

3. FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives:

Faulty or defective
Damaged
With a printing or manufacturing error
As the wrong product
In the wrong size or colour due to an error on our part
Not matching the description on our website

please contact us at:

hello@manifestldn.com

Please provide your order number and clear photographs showing the issue.

We will assess the problem and, where appropriate, offer a replacement, repair, price reduction or refund in accordance with your statutory consumer rights.

4. INCORRECT SIZE

Please check our size guide carefully before placing your order.

If you have selected the wrong size yourself, this does not necessarily mean that you have a right to a refund or exchange, particularly where the product is made to your specifications or is clearly personalised.

If the wrong size was sent due to an error on our part, please contact us and we will resolve the issue.

If you are unsure about sizing before placing an order, please email:

hello@manifestldn.com

We’re happy to help.

5. EXCHANGES

Because ManifestLDN products are produced to order, we do not routinely offer exchanges for a different size, colour or design where the item has been correctly produced and supplied.

This does not affect any statutory rights you may have, including rights relating to faulty, damaged, incorrect or misdescribed goods.

6. RETURNS PROCESS

If you need to contact us about a return or refund:

Step 1 — Email us

Contact hello@manifestldn.com and include:

Your full name
Order number
Reason for contacting us
Photographs, where relevant

Step 2 — We’ll review your request

We will assess your request and let you know whether the item needs to be returned and what happens next.

Step 3 — Return the item if required

Please do not send anything back until we have provided return instructions.

Step 4 — Refund or replacement

Where a refund or replacement is appropriate, we will process this in accordance with your statutory rights and the circumstances of your order.

7. REFUNDS

Where you exercise a statutory right to cancel, we will refund the relevant payment in accordance with applicable law.

For a valid cancellation, the refund will generally include the cost of standard delivery originally paid, although additional delivery costs arising from choosing a more expensive delivery option may not be refundable.

We may withhold reimbursement until we have received the goods back or you have provided evidence that they have been returned, where permitted by law.

Refunds will normally be made using the original payment method.

Your bank or payment provider may take additional time to make the refunded funds available.

8. ITEMS DAMAGED AFTER DELIVERY

We cannot accept responsibility for damage caused by: